Below FAQ are some common concerns of our customers before purchasing. If you have other questions, please send your questions to us at hello@westdwelling.com
We work with the top current suppliers in our industry. We currently work with manufacturers in Vietnam, China, Indonesia, and India. Before establishing a relationship with a new supplier, we carefully vet them for quality control.
All photos on our website are taken by professional photographers to accurately portray the colors of the product with a white background. We strive to accurately show the finish, color, and texture as best we can. How these photos display on any individual monitor and output from any printer can vary based on the different settings. If we can be of assistance in selecting the right furniture for your situation (style, dimensions, color, etc.) get in touch and we would be happy to help.
Yes, absolutely safe. Your credit card information is transferred using the same 256 bit encryption and physical security that banks use.
Absolutely! If you would like to place your order over the phone you can speak with one of our friendly team by calling 1-(661)-489-7992.
We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover). You can also choose to pay using PayPal. U.S. customers are able to arrange financing for their purchase with our financing partner.
We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout.
An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order, please contact us to let us know and we will be happy to assist you.
U.S. customers can arrange financing for their purchase with our financing partner. You can find details at checkout.
We offer a free exchange per-item, per-order. This means you would be able to exchange each of your items once, and you wouldn’t incur any additional shipping charges. Please note that if you decide to exchange an item more than once, additional shipping fees will apply. To exchange an item, reach out to us at hello@westdwelling.com
We’re proud to offer free standard shipping to all our customers throughout the contiguous United States, no matter how large your order is. You can also choose our white glove delivery option to deliver your item into your room of choice, have it installed, and have any of the debris removed. We’re proud to also provide white glove delivery at a flat rate of $149.
To ensure your new furniture arrives in pristine condition, we generally ship using carriers that are specialized in shipping furniture. If you place an order for a smaller item it may ship using a standard courier service.
Once you have placed your order, you will get an estimated delivery date in your order confirmation email. When your order leaves one of our warehouses, we will send you another email to let you know.
In most cases, once your order arrives in your local area, our delivery partner will contact you to arrange a day and time for delivery. Delivery appointment availability varies depending on the local delivery partner in your area. Generally, this will be between 9am and 5pm, Monday to Friday, but the specific partner in your area may be able to accommodate deliveries outside this time. If your order was shipped using a courier service, you will not be given advance notice as to when they will deliver.
Yes, we would be more than happy to assist you to put your order on hold for you. As soon as you place the order give us a call, or simply reply to your order confirmation email and we can put it on hold until you advise otherwise. As soon as you can receive the order, just let us know, and we will ship it right out to you. Our delivery partners will only ever deliver to you when you are there to receive the order and have a pre-arranged delivery appointment.
We currently do not ship internationally, and we are in hopes to provide this service in the near future.
We do not currently ship to APO/FPO addresses.
Please let us know as soon as possible if you wish to change the delivery address on your order. We always do our best to ensure your order is sent to the right location.
If you miss your delivery appointment, our local delivery partner will be in touch to schedule another appointment. Note that some of our delivery partners may charge a redelivery fee in this instance.
Don't panic! It is likely that your items have shipped from different warehouses and the remaining items will arrive shortly. Please don't hesitate to contact us if your order does not arrive within its delivery estimate and we will work with our carriers to get your order to you right away.
This will have been marked in our system, and we will be doing our best to get you your order as soon as possible. If you want to enquire about progress, please get in touch and we will be happy to let you know where your order is.
If for any reason you don’t love your new furniture, you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping.
If you do decide to return your order, please contact us. We will ask you to repackage the item carefully in the packaging in which it arrived. Our delivery partner will then schedule a convenient time to come and collect the order for return shipping. Once the item is back at our warehouse, it will be inspected, and provided it is in as-new condition we will issue a refund less shipping charges. Refunds typically take between 5 and 10 business days to process. Please note that as much as we would like to, this delay is not something we are able to remove or expedite - this delay is in the banking and credit card system.
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it. You can still return your item, however we will charge a re-boxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and packaging required.
Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund. If you decide to cancel your order after your order has left our warehouse, we will issue a refund less our shipping fee.
Take pictures and describe the damage in as much detail as possible. Contact us as soon as possible and we’ll handle it from there.
Our products are designed to last, and we stand by their quality. All of our product comes with a one year warranty. If you do have problems with your product please take photos or video that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away work with you to determine the appropriate next steps.
We will replace or repair any products with defects in material or workmanship. Our manufacturer’s warranty applies one year from date of delivery. For the warranty to apply, the product must have been used for its intended purpose through normal use. Products are not covered by warranty if used for commercial purposes or defect is from causes beyond normal wear and tear. Contact us right away if you believe you have an issue that is covered by our warranty, and will work with you to determine the appropriate next steps.